When we build, we make it Smart
Leverage our Smarts
The POPX Smarts library is packed with integrations, tools and apps that build on the POPX MSP Platform, powered by ServiceNow. They each add that little bit more functionality, giving you more opportunity to create value resulting from meaningful business outcomes.
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Smarts for you
POPX Smarts are our proprietary functions and applications that help make the POPX MSP Platform unique and specifically appropriate for tech service provider clients looking to de-risk and accelerate their ServiceNow implementation. The combination of our MSP-specific functionality and integrations, with years of professional experience working in the sector, is what helps make POPX the right solution for you.
Smarts Categories Include:
- Customer Service Management
- IT Service Management
- IT Operations Management
- Strategic Portfolio Management
- Advanced Automation
- Customer & IT Portal
- Continual optimisation means we don't stop after go-live.
- Our service includes ongoing enhancements and changes.
- POPX onboards you onto our ready-built best practice MSP Platform, opening up new opportunities for your business.
Improve your customer experience with POPX
Streamlined Case Management
Manage thousands of cases, their associated SLAs and get them dealt with quickly.
Improve agent productivity through guided resolution, multi-tasking and a streamlined view.
Drive a self-service portal, integrated with knowledge, chat and case.
Support customers across email, phone, chat, web, in-person and social media.
Use machine learning to route issues, recommend solutions and identify trends.
Advanced Work Assignment
Get the case to the right agent, automatically, based upon affinity, skills or other criteria.
Provide instant access to customers and the agents.
Chat, knowledge and more on your existing website.