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Efficiently scale your business

Connect your entire network operation with one platform. Proactively monitor the health of your networks and services to prevent downtime, notifying customers of service events and empowering agents with real-time service status using operational intelligence and machine learning.

Service uptime

Proactively pinpoint disruptions and root causes for high service uptime.

Single data model

Eliminate information silos with one data source for your organisation. Consolidate event data for evaluation and action.

Happier users

Provide a modern experience with personalised mobile apps, self service portals and contextual collaboration.

Transformative outcomes

  • Improve service & reduce costs.
  • Elevate the customer experience.
  • Break down silos & make better decisions.
  • Streamline & enhance margins.
  • Reduce workload of inbound support calls & improve incident response times.
  • Rapidly identify & remediate the root cause of service issues, improving both agent & customer experiences.
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Case Study

How we deliver success

Focus Group sought a Service Management platform that could scale with its growth. It needed to harmonise processes, reduce costs, eradicate manual tasks, avoid unnecessary duplication and cut administration effort. 

Focus Group case study

Talk to us and find out more about POPX for Telecoms & ISPs

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