Connected digital workflows to modernise your field service 

Boost customer satisfaction

Connect field service with other teams and mobile tools to quickly respond to and proactively prevent issues. Empower workers and customers to create better outcomes with speed and efficiency by completing work first time.

Manage
Optimise
Monitor
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First Time

Solve customer issues on the first visit. Automatically assign the most qualified people for the job and ensure they have the right info by integrating with customer service.

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Maximise Uptime

Take care of issues before they happen by automatically scheduling preventive maintenance. Reduce truck rolls by using asset history to ensure comprehensive service visits.

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Improve Efficiency

Help field service workers complete tasks faster with an intuitive mobile app plus offline access. Meet service level agreements, optimise schedules and keep workers safe.

The complete FSM managed service

POPX has the MSP-ready FSM solution you need to deliver the most value to your customers and your business. Our fully managed and integrated service is delivered faster than any other transformation method and at a fixed price.

What successful MSPs do differently:

  1. Consolidate disparate tools & data.
  2. Integrate internal and supplier systems.
  3. Automate tasks and processes so customers can self-serve.
  4. Liberate sales growth opportunities.
We deliver success

With our background as MSP transformation experts, we fully understand what it takes to create a Smart MSP with efficient operations to increase EBITDA that liberates new growth opportunities. 

Fully managed service

We take care of everything for you, including the integrations and workflows required to run the most complete MSP Platform that sets you apart from your competitors. By making customers feel they are in control of their relationship with you and are empowered to self-serve, see more and do more, you make it easy for them to buy more.

What's included:
  • All integrations.

  • Workflow design, build & management.

  • All software development & enhancements.

  • Fully managed service & ongoing maintenance.

  • An engaged partner that will provide expert guidance & knowledge transfer.
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Capability improvements

  • Manage calendars, time & cost.
  • Give customers visibility & control.
  • Plan maintenance & view asset history.
  • Coordinate with third-party service contractors.
High Five
  • Improve performance through reporting & dashboards.
  • Empower field service workers with a native mobile app.
  • Automate work with Dynamic Scheduling & Central Dispatch.
  • Provide consistent & complete service through work order management.
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Field Management

Works seamlessly with Customer Service Management to manage location-based work efficiently and safely. Connect customer service and the help desk with field service processes. Fix problems before customers know they have them with preventive maintenance and asset management.

Capabilities:
  • Plan assignments efficiently.
  • Create work orders seamlessly.
  • Optimise field work with mobile interface.
  • Consolidate inventory & parts management.
  • Drive work order consistency through templates.
  • Provide access to third-party workers in the Contractor Portal.
Maintenance

Dynamic Scheduling

Assign work based on skills, parts, location and availability - automatically or with one click. Create, manage and edit scheduling rules easily. Automatically reassign work when a technician is running late or another job takes priority. Easily track worker skills so you can successfully match technician to task.

Capabilities:
  • Skills management.
  • Task dependencies.
  • Preferred technician.
  • Automatic reassignment.
  • Automated task management.
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Central Dispatch

Give field service dispatchers a complete view of tasks, teams and status. Optimise operations with automated rules, simple tools and real-time visibility into who’s available. Keep customers happy by tracking your team’s progress and getting ahead of potential problems, maintaining service level agreements.

Capabilities:
  • Task status.
  • Mobile agent.
  • Dispatch map.
  • Work assignment.
  • Asset Management.
  • Dynamic Scheduling integration.
Process
free research paper - download

The Total Economic Impact of ServiceNow Field Service Management by Forrester

Learn how we can help create the Field Service experience your customers deserve

Talk to us