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    +70 pre-built system integrations

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    90% daily events aggregated

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    1000's operational hours saved

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    9.74/10 average CSAT last 12 months

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    +1,500 active MSP user agents

We work with enterprise level MSPs

POPX is a fully managed and integrated MSP Platform that transforms operations, service and business management functions with a fraction of the time and risk it would take a service provider to do themselves. By re-engineering the customer experience, Smart MSPs deliver comprehensive cloud services more efficiently and profitably.

Service Provider

Advanced automation and operational efficiency

Leverage AI capabilities and unlock new levels of productivity.

Delight customers through self-service portals

Allow clients to get answers fast with chat & knowledge base articles.

Streamline service delivery processes

Utilise ready-built, customised workflows for the most demanding MSPs.

Maximise margins and profitability

Integrate platforms, consolidate legacy workloads, and reduce cost to serve.

Increase customer satisfaction & net promoter scores

Provide quality service and retain more customers.

All the benefits of ServiceNow with reduced risks, fixed costs and added value

Embrace the power of the POPX MSP Platform, powered by ServiceNow, to connect functions and critical systems. Maximise IT investments, eliminate silos, and enhance business agility to stay ahead of the competition.

More about POPX Smarts

  • POPX AI Customer Chat

    Leveraging OpenAI to create a natural language chat interface

  • Microsoft Partner center

    Interact directly with your Microsoft Partner account

  • POPX Service Reports

    Automate the creation of Service Reports

  • POPX CTI

    Integrate seamlessly with your phone system

  • POPX AI Copilot

    Using OpenAI to assist your agents

  • POPX Order Management

    Accelerate the fulfillment of orders

  • CSAT Dashboard

    Publish the customer satisfaction scores on the portal

  • Release Management

    Coordinate the delivery of changes

  • Customer and partner Change Approvers

    Customer changes approvals via portal

Why choose POPX?

We tackle the biggest operational challenges for technology service providers seeking to fast-track and de-risk digital transformation.

More about Our Platform

Become a SMART MSP

POPX is quick to deploy

Make fast and effective digital transformation a reality for MSPs dedicated to comprehensive cloud services and increasing profitability.

Request a demo

Become a SMART MSP

Dedicated MSP platform

Leverage a fully managed and integrated platform, ready made specifically for service providers, delivered by a team of service specialists.

Become a SMART MSP

Next level service automation

Re-engineer the customer experience to provide the best levels of service in the industry, more efficiently than competitors.

Become a SMART MSP

Increase resource capacity up-to 40%

Deliver success across mission critical Customer Service Systems, Operational Support Systems, and Business Support Systems.

Request a demo

Become a SMART MSP

Integrate & automate everything

Work in ongoing partnership with a team of service specialists dedicated to continuous optimisation of your operations.

Become a SMART MSP

Reward investors

Transform into a Smart MSP, primed for success through organic growth, rollup investment or exit, rewarding investors and owners with higher levels of EBITDA.

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POPX is quick to deploy

Make fast and effective digital transformation a reality for MSPs dedicated to comprehensive cloud services and increasing profitability.

server
Dedicated MSP platform

Leverage a fully managed and integrated platform, ready made specifically for service providers, delivered by a team of service specialists.

card-img-2
Next level service automation

Re-engineer the customer experience to provide the best levels of service in the industry, more efficiently than competitors.

card-img-2
Increase resource capacity up-to 40%

Deliver success across mission critical Customer Service Systems, Operational Support Systems, and Business Support Systems.

card-img-2
Integrate & automate everything

Work in ongoing partnership with a team of service specialists dedicated to continuous optimisation of your operations.

card-img-2
Reward investors

Transform into a Smart MSP, primed for success through organic growth, rollup investment or exit, rewarding investors and owners with higher levels of EBITDA.

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Trusted by leading tech service providers

POPX performance improvements will delight employees, customers and investors

Complete transparency in procurement, provisioning, support and billing. Now you can deliver the modern high quality service experience customers expect and demand.

Explore performance improvements

 
  • { Increase IT productivity & capacity }
  • { Lower infrastructure costs }
  • { Increase uptime }
  • { Fully automate services }
  • { Better customer experience }

“We decided to work with POPX because they have demonstrated a capability to leverage ServiceNow as a growth enabler for MSPs."

Richard N4 testRichard Angrave, Transformation Director at Node4

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proof-of-value

Is POPX Right for You?

To help start in the right way, we have developed a Proof of Value process that quickly allows both parties to make an informed decision about whether there is a good fit.
 
In this simple process, we collaborate to understand your key business challenges and goals. From this, we jointly agree on what would deliver value for your organization and map out an agreed way to demonstrate this. No commitment required, and you can stop the process at any time.
 
Request a demo