About | POPX

Why we created POPX

For Managed Service Providers (MSPs) to survive and prosper, digital transformation is essential. Many have embarked on an effort to transform their operations, but the task is complex and fraught with risk, often resulting in stretched timescales over many years and ever-increasing costs. With the best of intentions, most will fall short.

What if there was a fully managed digital platform that did this for you in one single step and for a fixed monthly subscription? What would this do to the customer experience, profitability and investor returns? They were the questions we asked ourselves before we set out to develop the solution.

The MSP community is constrained by fragmented operations, squeezed margins and disaffected customers fed up of paying for poor service. For too long, the customer experience has been broken and now must be re-engineered to win back their trust. By focusing our many years of industry expertise, we were able to solve the most critical operational challenges that we know every MSP is confronted by each day.

The result of our endeavour is POPX, a fully managed and integrated MSP platform that transforms operations, service and business management functions. POPX enables full transformation to a comprehensive cloud services offering, allowing service providers to deliver industry leading levels of customer service from a more efficient organisation. And, we deliver all this with a fraction of the time and risk it would take for an MSP to do themselves. Welcome to the era of the Smart MSP.

Martin Ford

Executive Chairman

Martin has a demonstrable track record of starting, growing and successfully exiting several technology companies. His intimate understanding of the technology, and its use cases deliver real and tangible benefits allowing him to work seamlessly between technical and commercial communities, bridging the gap that often exists between those two capabilities.

Simon Fisk

Chief Executive Officer

Simon brings a wealth of experience having successfully driven high revenue growth and business transformation for various technology companies across data management, IoT and hybrid cloud providers. Simon has held executive and advisory positions in both private equity and listed businesses and specialises in GTM strategies and strategic growth. Simon will be responsible for growing the company’s reputation as one of the leading solution providers for Smart MSPs, overseeing the strategic direction of the company.

Andy Venables

Chief Technology Officer

Andy has been leading large and complex software solution implementations across IT and technology stacks for many years. He has a remarkable background working with and improving the operations of Managed Service Providers and software houses before a notable tenure of over six years at ServiceNow as a Senior Architect.

Andy is a strong advocate of aligning technology to value-generating business outcomes, a methodology he applies to all POPX deployments. His inspiring dedication to his profession is signified by joining the elite group of ServiceNow Certified Master Architects.

Mark Bradley

Chief Operating Officer

Mark has spent the last two decades delivering consistent, scalable solutions to several enterprise customers. Mark has been able to dramatically improve customer satisfaction and improve IT efficiency by using ServiceNow capabilities such as automation, self-service portals and structured workflows for complex IT processes.

Martin Wood

Chief Product Officer

Martin is an experienced product leader, who is focused on making things better for our clients. He achieves this by deeply understanding the challenges at hand, then crafting the right product and technology solution. Key to this is creating the right customer and employee journey, with an outstanding and delightful user experience. Martin joined POPX after a stellar career of over 13 years at ServiceNow, where he developed a deep appreciation of delivering customer value through digital transformation. He is responsible for both the Product Management and Customer Success functions at POPX.

Derek Farr

Business Development Director

Derek has 30 years of experience within the IT industry. This wide experience varies from working for a number of the world’s largest IT companies to setting up and running his own Tech companies. With a background in sales and marketing Derek is focused on the customer and ensuring that the company is driven by customers’ needs and expectations. His role within POPX is to manage the sales process from prospect all the way through to successful implementation and happy customers.

Madhurima Rakshit

Head of Quality Assurance

Madhurima has been driving quality assurance processes across various testing environments for the past 10 years. She possesses a profound expertise in ensuring that every product meets the highest standards, fostering a culture of continuous improvement and meticulous attention to detail. Before taking on her current role, Madhurima built a strong foundation in quality management, which has been instrumental in leading our QA strategies to success.

James Davis

Principal Technical Consultant

James has been an ITIL and ServiceNow consultant since 2016, working as technical lead delivering major projects and quick implementations cross-industry, from international banks and corporate firms, to blue light and health boards. Within POPX, he heads up our team of client-facing technical professionals. James is passionate about making technology an efficient tool for end users and relishes the opportunity to host agent experience day with clients across the country, where he witnesses how operators utilise the POPX platform and gains invaluable feedback to help us continually improve the customer experience.

Lucy Hughes

Principal Engagement Manager

Lucy has been in the IT industry since 2014, beginning her career on an MSP IT Service Desk as an agent. Her career path spans many roles, including Service Desk and ITSM Manager, Service Governance Manager, Service Delivery Manager and now Principal Engagement Manager with POPX. Lucy has experienced first hand how a reliable and efficient platform is crucial for teams to succeed. She is passionate about helping customers achieve great success in the services they provide. As an engagement Manager at POPX, Lucy will always be on hand to listen, help and support our customers on their journey to excellence.

ServiceNow experts with deep MSP industry knowledge

Our mission

Our vision

Who we are

We’re a team of MSP seasoned technologists and service specialists who believe that every MSP has the right to access transformation technology that delivers the best customer experience.

Our years working in the industry highlighted the imperative for systems and data to be integrated, allowing processes to be streamlined and automated.