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One platform to run and scale your service operations

Whether you’re a Managed Service Provider (MSP), IT support organisation, telecom provider, ISP or data centre business, POPX gives you a single, powerful platform to deliver, manage and scale your services.

Built on ServiceNow, POPX helps service-led organisations replace fragmented tools, automate workflows and improve service delivery - without the complexity of building it all yourself.

 

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The challenge for modern service providers

Service providers across every model face the same operational barriers:

  • Disconnected tools across service delivery, monitoring and customer management
  • Manual processes that slow teams down and increase costs
  • Limited visibility across customers, services and performance
  • Difficulty scaling without adding headcount
  • Complex ServiceNow implementations that take too long to deliver value

As your business grows, these challenges compound, reducing margins and impacting customer experience.

The POPX Solution

A ServiceNow platform built for service providers

POPX delivers a fully configured, service provider-ready platform built on ServiceNow ITSM, CSM, ITOM, FSM and more.

We bring together everything you need to run your operations in one place: from service management and automation to integrations and customer workflows.

With POPX, you can:

  • Consolidate tools into a single platform
  • Integrate systems across your service stack
  • Automate service delivery workflows
  • Improve customer experience and response times
  • Scale operations without increasing cost to serve

Built for every type of service provider

POPX is designed for organisations delivering technology services - regardless of your business model.

Managed Service Providers (MSPs)

Managed Service Providers (MSPs)

Deliver multi-client services efficiently with automated workflows, centralised service management and integrated billing and provisioning. Improve margins while scaling your customer base.

IT Support Providers

IT Support Providers

Streamline incident, problem and change management while improving agent productivity. Deliver consistent, high-quality support across internal and external service desks.

Telecoms & ISPs

Telecoms & ISPs

Connect network operations with service management. Automate order-to-provision workflows, manage events and deliver seamless customer experiences across complex service environments.

Hosting & Data Centres

Hosting & Data Centres

Unify infrastructure operations with customer service delivery. Gain visibility across capacity, provisioning and SLAs while improving operational efficiency and control.

Flexible deployment options

Your platform, your way.

Fully Managed Platform

Let POPX handle everything - from implementation to ongoing management - so you can focus on delivering services and growing your business.

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Bring Your Own Licence (BYOL)

Already using ServiceNow? POPX enhances your existing investment with service provider-specific capabilities, integrations and accelerators.

Bring Your Own Licence (BYOL)

Trusted by leading service providers

Ready to scale your service operations?

Discover how POPX can help you consolidate systems, automate workflows and grow your service business on ServiceNow.

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