POPX represents the most affordable way to access transformation technology, specifically designed for service providers.
Achieving the highest levels of service quality and better cost controls, means the desired performance outcomes you seek can be achieved faster than with any alternative deployment method.
Deploy
Enhance
Maintain
Superior monitoring & response
Automated event and service monitoring with automatic ticketing, assignment, customer notification, testing and automated resolution where possible.
Enhanced customer experience
Fully functional, integrated customer portal providing full visibility of ordering, provisioning, service performance, reporting and billing.
Increased business agility
Ability to scale exponentially with optimised resources. Integrate easily with new internal or third party provisioning and orchestration platforms. Provide a full cloud-based service catalogue.
Forrester Total Economic Impact Study
High performance outcomes:
Full transparency in ordering, provisioning, monitoring & billing.
Efiiciently integrate project management.
Automated service reports.
Internal & external simultaneous chat capability.
Knowledge base integrated with customer portal.
Leverage portal to promote new products & services.
Streamline end-user incidents & requests
Streamline end-user incidents & requests
66%
Reduction in touches
More efficient IT back-office operations
20%
Improvement in fulfiller efficiency
Increased time on process improvement
4X
Four days per week Vs one
Lower infrastructure costs
Reduce license & maintenance
66%
Annually
Cost avoidance per upgrade
$300k - $500k
No new functionality
Fully automated services
Remove human touches from 000s of interactions
20%
Zero touch requests
Increased uptime
Reduce P1 incidents
25%
Fewer
Time to resolve P1 incidents
2X
Faster
End-user productivity
Save end-users 15 minutes per request
11,250
Hours per quarter
Free Research Paper - Download
The Total Economic Impact of Customer Service Management by Forrester
Find out more about performance improvements with POPX
