Seamlessly integrate with remote desktop support products, authentication software and productivity tools
Scale efficiently and increase profits
Rapidly identify and remediate the root cause of service issues, improving agent and customer experiences. Proactively notify customers of service events and empower agents with real-time service status using operational intelligence and machine learning.
Highlights of high performance support services
- Identify the root cause of issues & proactively prevent future disruptions.
- Provide employees with an intuitive self-service portal that works on all their devices.
- Find answers, get help & make requests across departments from a single, native mobile app.
- Mobile agent makes it easy to triage, act on & resolve requests on the go.
- Improve agent efficiency with a single workspace built to facilitate resolutions.
- Manage & optimise IT services from a single, centralised application.
- Boost customer satisfaction by providing an efficient face-to-face IT support experience.
- Provide a single place where all employees can quickly get all the services they need.
- Automate onboarding & other employee lifecycle events over multiple departments.
- Increase business efficiency with easy knowledge sharing & collaboration.