Published on October 2, 2025
Building efficient and scalable service catalogues is one of the cornerstones of success for Managed Service Providers (MSPs). However, many MSPs struggle with fragmented and disjointed catalogue structures that hinder growth, lower efficiency, and create chaotic processes.
If your service catalogue feels like an outdated map leading nowhere, you’re not alone. Fortunately, solutions like POPX empower MSPs to reimagine their service catalogues, enabling seamless operations, scalability, and profitability.
This blog post dives into what a fragmented service catalogue looks like, how POPX can help you restructure it, and why scalable service catalogues are the game-changer for MSP success.
Is your service catalogue holding you back?
The first step in any transformation is recognising that something needs to change. Here are some common signs that your current service catalogue may be doing more harm than good.
- Redundant and overlapping services > Does your catalogue feature services that essentially do the same thing but are marketed under different names? Duplication not only creates confusion but also eats away at efficiency.
- Difficulty scaling services > If adding a new service feels like a monumental task, it’s likely that your current structures can’t accommodate growth. This bottleneck prevents you from staying competitive.
- Operational silos > Fragmented catalogues often mirror fragmented operations. When departments or platforms fail to work cohesively, customers feel the downstream effects in the form of delays and errors.
- Customer complaints and low satisfaction scores > A disorganised catalogue often trickles down to inconsistent service quality, leading to subpar experiences and lower CSAT scores.
- Inefficient service delivery > Are your teams constantly firefighting or unsure about who’s responsible for what? This inefficiency could stem from an unclear service structure.
If any of the above sounds familiar, your service catalogue likely needs a rethink. That’s where POPX comes in.
How POPX revolutionises service catalogue structures
The POPX platform was built with enterprise MSPs in mind, tackling the complex challenges these businesses face. Using advanced automation and workflow integration, POPX transforms fragmented service catalogues into scalable, efficient, and growth-ready systems.
Core strategies for catalogue transformation
- Audit and analyse existing structures - POPX begins by auditing your current catalogue to pinpoint inefficiencies, redundancies, and structural issues. Through this deep-dive analysis, we identify areas where operational silos and disorganisation are holding you back.
- Streamline and consolidate services - Using our Smart MSP platform powered by ServiceNow, POPX consolidates overlapping services, creating a unified catalogue. By connecting customer service, operational support, and business support systems into one cohesive flow, we unlock streamlined efficiency.
- Automated workflows for simplified delivery - With 70+ pre-built system integrations and customised workflows, POPX automates redundant tasks, so your team can focus on delivering exceptional customer experiences instead of chasing manual processes.
- Enhanced customer experience through self-service - POPX doesn’t just serve MSPs; we empower your customers by creating seamless self-service portals. Customers can easily find the information they need, submit requests, or get fast answers, enhancing their overall satisfaction and trust in your brand.
- A scalable foundation for growth - POPX ensures your new service catalogue is built for growth. Our platform’s scalable architecture allows you to easily add new services or update existing ones while keeping everything aligned and efficient.
Simply put, POPX transforms your service catalogue into a competitive edge.
Why scalability is key to MSP growth
Optimising your service catalogue isn’t just about improving the present; it lays the foundation for future success. Here’s how scalable catalogues drive growth and profitability for MSPs.
- Faster time-to-market
> A streamlined and scalable service catalogue makes it easier to launch new services with speed. This agility ensures you stay ahead of competition. - Higher customer retention >
When customers find it effortless to access and use your services, loyalty follows. Better service experiences lead to higher CSAT scores and customer retention rates. - Increased efficiency and resource savings
> With streamlined workflows, your team spends less time on repetitive tasks and more time on high-impact activities. POPX reports a 40% increase in resource capacity for its MSP clients. - Improved profit margins
> Reduced inefficiencies and time savings directly translate into lower costs. POPX enables MSPs to maximise profitability while delivering exceptional service. - Enhanced market position
> MSPs with scalable and efficient service catalogues stand out as industry leaders, attracting new customers and rewarding investors. POPX’s clients have reported remarkable growth and more attractive EBITDA levels as a result of their transformation efforts.
Best practices for building a scalable service catalogue
Whether you’re working with POPX or tackling the task internally, here are some actionable tips to help reimagine your service catalogue.
Identify must-have services. Focus on delivering essential services that directly meet customer pain points. Avoid the temptation of bloating your catalogue with unnecessary offerings.
Standardise service delivery. Develop standardised workflows for each service. This consistency will not only enhance efficiency but also improve customer experience.
Continuously evaluate performance. Use metrics like customer satisfaction, service utilisation, and delivery speed to regularly review your catalogue’s performance.
Stay open to innovation. The landscape of technology and customer expectations evolves fast. Be ready to integrate new tools and modernise service delivery continuously.
Work with experts. Consider partners like POPX to guide you through complex challenges. Their expertise and tools make transformation faster and less risky.
Take the first step toward MSP scalability
Fragmented service catalogues are a roadblock to any MSP’s growth, and fixing this issue often feels daunting. But with the right strategy and tools, transformation is not only possible but also highly rewarding.
POPX simplifies the hard work of re-engineering service catalogues into efficient, scalable, and growth-ready systems. Trusted by leading tech service providers, POPX delivers lasting success through its bespoke platform and advanced automation.
Are you ready to unlock your potential and become a smart MSP? Book a demo with POPX today and take the first step towards a scalable future.