How POPX Helped Node4 Consolidate Service Management Systems and Drive Efficiency

Transforming Complexity into Clarity

At POPX, we’re passionate about helping organisations simplify, streamline, and scale through smart service management transformation. Our recent collaboration with Node4, a leading provider of IT solutions and managed services, showcases the power of consolidation and automation in action.

Following a series of acquisitions since 2021, Node4 faced a familiar challenge: multiple inherited IT service management (ITSM) tools and fragmented operational processes. Their vision was clear: establish a single managed services operating model across the organisation, bringing consistency, efficiency, and agility to every customer interaction.

To achieve this, Node4 turned to the POPX Managed Service Platform, powered by ServiceNow, as the foundation for their transformation journey.

One Platform, Unified Vision

POPX supported Node4 in migrating four legacy ITSM systems into one unified, streamlined platform. This consolidation has not only simplified operations but also delivered significant cost savings and measurable business efficiencies.

By adopting the POPX MSP Platform, Node4 has been able to:

• Achieve a substantial return on investment, far exceeding the cost of the POPX solution.

• Enhance customer and employee satisfaction, with notable improvements in CSAT and NPS scores.

• Streamline and modernise workflows using automation, AI, and process engineering.

• Align ServiceNow with industry best practices to boost scalability and stability.

• Unlock new revenue streams, including the ability to resell services such as Service Desk as a Service (SDaaS) via the POPX Managed Service Platform.

Partnership Built on Innovation

Andy Venables, CTO and Co-founder at POPX, reflected on the partnership:

 "We were tasked with helping Node4 create a managed service that fosters collaboration and drives business outcomes. By migrating them from disparate systems to our POPX MSP Platform, we provided them with a single platform to propel the business forward more efficiently."

Richard Angrave, Transformation Director at Node4, added:

“Following growth through multiple acquisitions, POPX played a critical role in integrating four legacy platforms and tools onto their MSP Platform, significantly enhancing operational efficiency across our organisation. Their expertise has not only resolved our platform challenges but has also delivered measurable cost savings, with further efficiencies on the horizon. We’re excited to continue working with POPX to harness the power of automation, drive down costs, and unlock new growth opportunities.”

Powering Growth Through ServiceNow Excellence

The success of this partnership underscores the transformational impact of leveraging the POPX Managed Service Platform, powered by ServiceNow, to unify systems and deliver tangible business results. By simplifying complex environments and integrating operations under one platform, POPX enables businesses like Node4 to accelerate their growth, improve customer satisfaction, and achieve operational excellence.