Demo

Supercharge ServiceNow efficiency and performance

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Digital Space streamlines IT service operations with managed service 

Hybrid cloud and IT services provider, Digital Space, was founded on the clear purpose of making technology work harder for businesses that rely on it. Following a rigorous evaluation process, they selected POPX to deliver a tailored managed service for its ServiceNow platform for MSPs.

Project goals

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Reduce complexity and cost

Optimise service management functions cost-effectively.

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Scale efficiently

Deliver tangible business value and return on investment.
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Increase automation

Enhance customer experience and commercial performance.

About Digital Space

Digital Space is a forward-thinking business looking to lay the foundation for long-term transformation, with measurable ROI, smarter operations, and happier customers. 

 

The move to partner with POPX on a managed service model for its ServiceNow platform supports Digital Space’s ambition to scale efficiently while enhancing customer experience and long-term commercial performance.

Challenges

The company had a strong vision to streamline operations, increase automation, and reduce complexity and cost across its service management function. Through its rapid engagement process, POPX identified several opportunities for optimisation, including automation of workflows.

 

The existing ServiceNow deployment needed realigning to harness additional functionality and capability. Rather than delivered through one-off consultancy engagements, the POPX managed service model is more cost-effective.

"POPX offers something we’ve long been looking for - the ability to unlock value from our ServiceNow investment without unexpected complexity and cost. Their managed service model gives us the freedom to focus on our growth and customers, with confidence that our platform is evolving in step with our goals."

Richard Beeston - Chief Technology & Central Operations Officer - Digital Space

Products Deployed:

  • POPX MSP Platform
  • Customer Service Management (CSM)
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • Order Management
  • Service Catalog & Self-Service Request Fulfilment
  • Automated Monthly Service Reporting
  • Service Portfolio Management
  • POPX API & Smarts
Service Provider

Outcomes

POPX will work with Digital Space to support scalable growth while increasing agility, transparency and service performance. With quarterly ROI reviews, live dashboards, and a dedicated service team, the partnership aims to not only  modernise Digital Space’s current operations platform but also future-proof it for its evolving strategic needs.

The fully managed platform and service POD - a dedicated team of POPX experts - provide continuous support and ensure that innovation and efficiency gains are embedded into the business on a rolling basis.

To discuss how POPX can help you achieve similar outcomes