Node4 partners with POPX after rapid growth to merge multiple acquisitions and automate processes
POPX successfully implements a single operations platform to consolidate service management systems acquired during expansion.
Node4, a cloud-led digital transformation solutions provider, has teamed up with POPX for its fully managed MSP Platform, powered by ServiceNow, to standardise and merge the operations of multiple acquisitions onto one service management solution. The move is part of a long-term partnership that will first bring all parts of the company’s operations onto a single platform and then continually streamline, automate and optimise all tasks and processes.
Node4 needed to consolidate multiple service management systems down to one, adopting ServiceNow as the company-wide operations platform, maximising the service quality and cost improvements this would offer. Node4 conducted a full business case review and concluded an improved partnership experience was needed to progress. A managed service would deliver the type of collaborative partnership and business outcomes they were looking for, which opened the door for conversations to start with POPX.
The POPX proposition would mean migrating Node4 to its fully managed and integrated MSP Platform and novate their existing ServiceNow licences. Node4’s business plan had ambitious timescales in place to get the solution implemented. As well as the managed service, Node4 felt confident that the POPX team understood the managed service provider sector and could deliver the required outcomes.
Under the multi-year agreement, signed in the summer of 2022, POPX was tasked with phase one of the project, which meant rolling out ServiceNow within Node4 and across newly acquired businesses recently added to the Group.
Richard Angrave, Node4’s Transformation Director, said: “We decided to work with POPX because they have demonstrated a capability to leverage ServiceNow as a growth enabler for ICT service providers, including process automation to help drive standardisation and improve customer experience. We challenged their team to integrate multiple acquisitions that had been using different systems to run their operations and consolidate into a single system. The early work has been successful and we hope to build on this relationship to roll out the POPX MSP Platform throughout the rest of the Group.”
As a company, Node4 has grown rapidly over recent years both organically and through acquisition, resulting in a business that currently has over 1200 employees and offices across the UK, Dubai, Portugal and Spain. Angrave added: “With each acquisition, it is vital that we integrate them into a unified way of working and that means using a common service management platform and best practice methodology to support our customers.”
POPX has designed its MSP Platform to accelerate and de-risk digital transformation for Smart MSPs by enabling them to onboard ServiceNow at speed, with greater transparency on costs, timescales and added value. The MSP Platform allows tech service providers to consolidate applications, integrate internal and supplier systems, and deliver service automation for key processes. The fully managed service from POPX includes all integrations, development and enhancements, upgrades and maintenance, as well as training and the day-to-day support of running a complex technology.
Martin Ford, CEO at POPX, said: “Node4 is a relentlessly ambitious company that continues to grow at pace. We are delighted that we have been able to help them achieve the desired goals they set out when first investing in ServiceNow. We understand that transformation is a complex business, which is why we have put together a focused and dedicated team with the skills and capability to tackle this endeavour for one of the hardest industry sectors. In this way, we hope to make a critical contribution to further enable Node4’s growth and future success by being the partners they need and deserve.”