Innovation to increase employee productivity

Deliver ITSM on a single platform

Achieve significant productivity gains with automation and intelligent workflows. Consolidate legacy applications and automate manual processes. Make self-service easy and significantly reduce incidents.

Manage
Optimise
Monitor
Automate support for common requests with virtual agents that understand simple, human language.

Service resilience

Automate support for common requests with virtual agents that understand simple, human language.

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Service insights

Gain full visibility into any process or service with built-in dashboards and analytics providing real-time, actionable information.

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Service everywhere

Enable employees to find answers and work effectively, all from a modern mobile app.

Capability improvements

  • Greater IT-business alignment with full transparency on service expectations & delivery.
  • Solve user issues efficiently in real-time with a more human face-to-face interaction.
  • Easy self-service capabilities with anywhere access through a single portal.
  • Greater velocity of work, with full governance for changes.
capability improvements of IT Service Management
  • Faster issue resolution & greater service desk efficiency.
  • Eliminate waste & optimise spending on IT assets.
  • User-friendly service desk interactions.

Human friendly service desk interactions

Incident management

Restore services fast after an unplanned interruption, or major incident, by investigating the root cause and quickly resolve critical service disruptions. Use trend analysis and periodic service configuration reviews to minimise and prevent future issues.

Capabilities:
  • Agent Workspace.

  • Native Mobile App.

  • Predictive Intelligence.

  • Reports & Dashboards.

  • Service Level Agreements.

  • Bidirectional Notifications.

manage customer issues with a human touch

Problem Management

Restore services quickly and prevent issues from happening in the first place. With a structured workflow for diagnosing root causes and fixing problems, POPX empowers you to eliminate recurring incidents and minimise the impact of unexpected disruptions.

Capabilities:
  • Configuration Management (CMDB).
  • Best Practices.
  • Knowledgebase.
  • Remediation Plans.
  • Coaching Assessments.
  • Automated Notifications.
  • Reports & Dashboards.
Problem management for customer service and support teams working for service providers

Service Catalog

Deliver a wide range of products and services through a modern and user‑friendly storefront. Users enjoy greater self‑service satisfaction and faster request fulfilment just as they do on their favourite consumer sites. APIs make using internal portals much easier.

 

Capabilities:
  • Multi-Catalog Support.

  • Easily create Wish Lists.

  • Drag & Drop Workflow.

  • Approval & Status Checks.

  • Automated Test Framework

  • Diagnostics & Troubleshooting.

  • Centralised User Request Portal.
  • Service Catalog Item Designer.
Service catalog for customer service and support teams for managed service providers

Request Management

Delivers employee self‑service through a published catalog of services, automated workflows, and service level agreements. Mobile capabilities give employees the freedom to request services anytime, from any device—and get automated status updates to ensure expectations are met.

Capabilities:
  • Approvals.

  • Service Catalog

  • Self-Service Portal. 

  • Graphical Workflow.

  • Reports & Dashboards.
  • Bidirectional Agreements.
  • Service Level Agreements.
  • Automated Test Framework.
Request management for IT service management from ServiceNow

The complete ITSM managed service

POPX has the MSP-ready ITSM solution you need to deliver the most advanced user experience. Our fully managed and integrated service is delivered faster than any other transformation method and at a fixed price.

What successful MSPs do differently:

  1. Consolidate disparate tools & data.
  2. Integrate internal and supplier systems.
  3. Automate tasks and processes so customers can self-serve.
  4. Liberate sales growth opportunities.
We deliver success

With our background as MSP transformation experts, we fully understand what it takes to create a Smart MSP with efficient operations to increase EBITDA that liberates new growth opportunities. 

Fully managed service

We take care of everything for you, including the integrations and workflows required to run the most complete MSP Platform that sets you apart from your competitors. By making customers feel they are in control of their relationship with you and are empowered to self-serve, see more and do more, you make it easy for them to buy more.

What's included:
  • All integrations.

  • Workflow design, build & management.

  • All software development & enhancements.

  • Fully managed service & ongoing maintenance.

  • An engaged partner that will provide expert guidance & knowledge transfer.
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free research paper - download

The Total Economic Impact of ServiceNow IT Applications by Forrester

Learn how we can help create the ITSM experience your users deserve

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