Comprehensive package of software maintenance and technical support

Full and comprehensive customer care

Full and comprehensive customer care

We believe support is much more than just answering a ticket and is an integral part of our managed service. Applying our platform and industry knowledge is how we help make you successful and we promote open and frank dialogue.

Deploy
Enhance
Maintain
Support that matters

Support that matters

Our technical support team has a deep understanding of the platform, they are here to help not only when you ask, but proactively monitor performance and measure against desired outcomes. We don’t outsource support or have unnecessary internal escalations, we simply get any issues resolved so you can focus on serving your customers.

Enhancements and upgrades

Enhancements and upgrades

All upgrades are automatic and so are any new features or enhancements we build into the platform. Our policy of developing once and delivering to everyone means all POPX clients benefit from any new ideas and innovations, so your customers always get the latest benefits in next level service automation.

Customised support plan

Customised support plan

Whilst we will always try our hardest to help clients resolve any issues quickly, you may have specific support needs that fall outside the standard package. For any such requirements, simply talk to us and we’ll be more than happy to find a suitable arrangement to address your company specific circumstances.

Talk to us and find out more about POPX support

Talk to us