Every successful business knows that exceptional customer experiences stem from more than just great products or services; they come from people. At POPX, our people thrive because of the company culture we’ve built - a culture that instils warmth, collaboration, and pride across every level of the organisation. What’s more inspiring? We’ve achieved this while being an almost fully remote team.
Our company culture doesn’t just make POPX a wonderful place to work; it translates directly into the exceptional service we provide to our customers. From the first onboarding experience of our new starters to the tightly-knit teamwork that powers creative problem-solving, POPX’s cultural ethos shapes every interaction we have with our clients.
Read on to learn how the POPX team’s commitment to its values forms the foundation of customer support that's responsive, proactive, and innovative, setting us apart in the world of MSP support.
At POPX, our employee onboarding experience reflects the same care and thoughtfulness that we aim to deliver to our clients. When new team members join, they’re instantly welcomed into the fold with small yet meaningful gestures, like a curated company merchandise pack that builds an immediate sense of belonging.
But the experience goes far beyond just the "swag pack." Each new starter is met with warmth from their mentors, managers, and peers. Managers maintain an open-door policy, empowering employees to contribute ideas and seek advice confidently. This open and supportive environment allows every individual to feel valued and integrates them into the team from day one.
The result? This same ethos extends to our customer relationships. Just as we make new hires feel at home, we ensure every client feels at ease when they engage with our team. We meet our clients with attentiveness, empathy, and an approachable attitude - ensuring a personalised and positive experience every time.
Remote work can sometimes lead to teams feeling isolated, but at POPX, we’ve mastered staying connected across distances. Weekly all-hands meetings are the heartbeat of our culture. These sessions keep everyone aligned, foster transparency, and ensure that even in a virtual workplace, every voice is heard and appreciated.
We also recognise the value of in-person connections. That’s why we host monthly and quarterly face-to-face events, offering our team the chance to bond beyond the screen. These moments deepen relationships and strengthen our shared goals, creating a team that thrives on togetherness - even when miles apart.
For our clients, this connectivity translates into seamless collaboration, even across our internal teams. POPX’s closely connected employees make handoffs between departments effortless, ensuring a smoother, more cohesive experience for every customer we serve.
Ask any POPX team member what motivates them, and the answer comes back to one word: pride. Our teams take immense pride in the company’s mission, whether that’s delivering impactful results or going above and beyond to exceed client expectations.
Take Lucy, for example, our Principal Engagement Manager. She recently reflected, "I love the fact that ideas are embraced and celebrated here. It’s so rewarding to see something that started as a simple conversation evolve into a solution that genuinely makes our clients’ lives easier."
This high morale and belief in the company mission translate directly to our service delivery. Employees who are proud of their work tackle challenges with enthusiasm, leading to faster responses, higher-quality solutions, and a customer experience that feels seamless and proactive.
At POPX, teamwork isn’t just encouraged - it’s foundational to everything we do. Close working relationships, fostered by respect and mutual trust, pave the way for efficient problem-solving and innovative strategies.
For example, when faced with a client's request for a tailored solution to accelerate their IT workflows, POPX’s support and engineering teams came together to brainstorm, prototype, and implement a bespoke strategy for the organisation - all in record time.
This spirit of collaboration ensures our customers don’t just receive a standardised service model. They benefit from creative thinking, shared knowledge, and solutions tailored specifically to their needs.
Every element of POPX’s culture ties back to one goal: delivering the best possible experience for our clients. But how does our ethos translate to tangible benefits for you?
Engaged and aligned teams mean swift and clear communication. You can count on POPX to address your concerns before they even arise.
Our pride-driven culture ensures every team member takes full responsibility for their work. When we tackle a challenge for you, we see it through to completion with care and precision.
We approach every client relationship with honesty, trust, and collaboration. This allows us to create lasting bonds that grow stronger with every interaction.
When you partner with POPX, you’re gaining a team of professionals who are driven by personal investment in your success.
At POPX, we believe that a great company culture is the secret ingredient to creating great customer experiences. If you’re looking to work with a partner that values its people, its mission, and, most importantly, its clients, look no further.
Discover the difference collaboration, accountability, and pride can make in transforming your business. Contact POPX today to see how we can redefine your IT services with world-class customer focus.